01. Getting started
- Can I add written messages?
- Can I use a video theme?
- Can I watch submissions?
- How do I get started?
- How does the Collage theme work?
- How does the process work?
02. Inviting Others
- Are the videos and photos private?
- Can I contact my participants?
- Can I edit the deadline?
- How do I see submissions?
- How do I send an invite?
- How many people can I invite?
03. Contributing
- As a video creator, how do I add media?
- Does VidDay work on Safari?
- How do I RSVP to an Event?
- How to record a video with a phone.
- How to record a video with a webcam.
- How to upload media on a computer.
04. Editing
- Can I add my own background music?
- Can I arrange the order of the media?
- Can I change the display length on photos and text cards?
- Can I delete a video or photo?
- Can I edit photos?
- Can I edit video clips?
05. Finalizing
- Can I add late submissions?
- Can I have the video finished quicker?
- Can I reopen my Event?
- Can the recipient leave a thank you video?
- How long does it take to finalize?
- What features do finalized video gifts get?
06. Sharing
- Can I download the final video?
- Can I download the submitted videos?
- How can I share the final video?
- How do I know the video is ready?
- How to share a VidDay on Facebook
- How to share a VidDay on Youtube
07. Paying
- Are international payments accepted?
- How much does it cost?
- When do I pay?
- Which payment types are accepted?
08. Troubleshooting
- How can I find the video I started?
- How do I clear my cache?
- I can't access my photos on my Android phone.
- My video clip won’t upload.
- The final video won't play in full.
- Troubleshooting tips.
09. Gift Cards - Creator
- Are gift card money contributions safe?
- Can collected money be redeemed as cash instead of a gift card?
- Can I control who can add money?
- Can I have money contributions refunded and returned to participants?
- How do I add a gift card?
- How do I add money to a gift card?
10. Gift Cards - Contributor
- Does the entire amount get applied to the gift card?
- How do gift card contributions work?
- How do I contribute money?
- How will this show up on my card?
- What gift card fees do you charge?
- What is the maximum and minimum that I can contribute?
11. DVD & USB
- Can I purchase a DVD or USB of my VidDay?
- How much does a DVD or USB cost?
- How does shipping work & how much does it cost?
- I made changes to my VidDay, can I get a new copy?
- I am not satisfied with the DVD/USB that I've received, what can I do?
- Is there a maximum video length when ordering a DVD or USB?
12. Recipient
- I received a VidDay. How does this work?
- I've received a gift card with my video. What is it, and how do I claim it?
- What's the thank you video feature?
- Can I share my final video with others?
- Can I see a list of participants in my video gift?
- As the recipient of the charitable gift card can I claim a tax deduction?