Inviting Others9 articlesHow to Customize Your InvitationHow to Send Your InvitationsHow many people can I invite?Show all
Contributing10 articlesHow to upload media using a phone.How to record a video with a phone.As a video creator, how do I add media?Show all
Editing21 articlesCan I arrange the order of the media?Can I add a custom intro?How to Edit Video ClipsShow all
White Glove Premium Service6 articlesWhat is White Glove Premium Service?How much does White Glove Premium Service cost?What does White Glove Premium Service include?Show all
VidDay Membership7 articlesVidDay Membership PerksHow do I become a VidDay member?Will I get charged immediately?Show all
Finalizing9 articlesWhat's the Quality Check?What should I know before finalizing?What features do finalized video gifts get?Show all
Sharing10 articlesCan I download the submitted videos?How to share the event invite link?How do I know the video is ready? Show all
Troubleshooting6 articlesMy video clip won’t upload.I can't access my photos on my Android phone.How can I find the video I started?Show all
Gifting - Creator18 articlesWhen and how are the gifting funds sent to the recipient?Can I have funds added by contributors refunded to them?Can collected money be redeemed as cash instead of a gift?Show all
Gifting - Contributor 8 articlesWhat is the maximum and minimum that I can contribute?What gifting fees do you charge?Why are funds displayed in USD?Show all
Recipient7 articlesI received a VidDay. How does this work?I've received a gift voucher with my video. What is it, and how do I claim it?What's the thank you video feature? Show all
Video Books (Keepsakes)6 articlesWhat is a video book?How long will it take to process my order?How much does the Video Book cost?Show all
DVD & USB (Keepsakes)8 articlesCan I purchase a DVD or USB of my VidDay?How much does a DVD or USB cost?How does shipping work & how much does it cost?Show all
Postcards (Keepsakes)5 articlesWhat are postcards?How soon will my postcard be delivered?Can I order more than one postcard at a time?Show all
Help Center