01. Getting started
- How do I get started?
- Can I watch submissions?
- What are your hours?
- How does the process work?
- How does the Collage theme work?
- Why VidDay?
02. Inviting Others
- What's the Broadcast feature?
- How many people can I invite?
- Are the videos and photos private?
- Can I contact my participants?
- How do I see submissions?
- Can I edit the deadline?
- How to upload media using a phone.
- How to record a video with a phone.
- As a video creator, how do I add media?
- How do I RSVP to an Event?
- What file formats do you accept?
- Should I record in portrait or landscape?
- Does the music play in the video?
- Can I arrange the order of the media?
- Can I change the display length on photos and text cards?
- Can I add my own background music?
- How do I finalize my video?
- Can I delete a video or photo?
- Can I have the video finished quicker?
- Can I add late submissions?
- Can I reopen my Event?
- How long does it take to finalize?
- What's the Quality Check?
- What should I know before finalizing?
- Can I download the submitted videos?
- How to share the event invite link?
- How do I know the video is ready?
- Can I download the final video?
- How to share a VidDay on Facebook
- How to share a VidDay on Youtube
- Which payment types are accepted?
- When do I pay?
- How much does it cost?
- Are international payments accepted?
- My video clip won’t upload.
- I can't access my photos on my Android phone.
- How can I find the video I started?
- The final video won't play in full.
- How do I clear my cache?
- Troubleshooting tips.
09. Gift Cards - Creator
- When and how is the gift card sent to the recipient?
- Can I have money contributions refunded and returned to participants?
- Can collected money be redeemed as cash instead of a gift card?
- Why did I get charged in USD?
- How do I add money to a gift card?
- Which gift cards are available to the recipient?
10. Gift Cards - Contributor
- What is the maximum and minimum that I can contribute?
- What gift card fees do you charge?
- Why are the donation amounts displayed in USD?
- How will this show up on my card?
- Does the entire amount get applied to the gift card?
- How do I contribute money?
11. DVD & USB
- Can I purchase a DVD or USB of my VidDay?
- How much does a DVD or USB cost?
- How does shipping work & how much does it cost?
- I made changes to my VidDay, can I get a new copy?
- I am not satisfied with the DVD/USB that I've received, what can I do?
- Is there a maximum video length when ordering a DVD or USB?
- I received a VidDay. How does this work?
- I've received a gift card with my video. What is it, and how do I claim it?
- What's the thank you video feature?
- Can I share my final video with others?
- Can I see a list of participants in my video gift?
- As the recipient of the charitable gift card can I claim a tax deduction?