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Can I download the submitted videos?

No, you can not download submitted videos.

If you need a particular clip, please reach out to a Customer Care Specialist by email at [email protected] or through live chat, and we'll be happy to get that for you.

Also, after finalizing your video gift, you can request your media and we will provide you with a media package that contains all the media from your Event Page.

If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.
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