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What should I know before finalizing?

Here are a few things to consider before finalizing your video gift.


Is your media in the proper order? Click and drag your media in sequence, starting from top-left to bottom-right. That will be the order of appearance in your video.


Sometimes people upload a corrupted video that loses its audio. To be sure, check all the video clips to make sure they have audio. If there are some without audio, you can reach out to the contributor and ask them to resubmit their video or proceed as is.

Photo Cropping

If you want, you can crop photos with our Photo Editor — they will appear in the final video as they appear when you preview them.


Did everyone submit their media? Once finalized, the submission page will close, and you will lose access to your Event Page. 

You will need to reopen the Event Page to make further edits or allow for late submissions, and you will need to finalize your video again.


Make a preview of your video before finalizing it to see how it all comes together. Click on the Preview card from your Event Page to create free previews.


You can remake your final video once for free. After that, any further remakes will be subject to a 30% republishing fee.

If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.
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