We work towards delivering your video as soon as possible. Processing the video clips into one viewable video is a big task, and we try to get everything together as quickly as possible. To expedite the video, we recommend not choosing the Quality Check as that can add up to 4 hours of wait time. However, if you finalize your video between the hours of 12 am - 7 am CST, there may be an 8 hour delay to finalize your video.

Yes, you can reopen the Event Page and add more media. Click the Cancel Production button from the Event Page to reopen the Event Page. By reopening the Event Page, you cancel the production of your video. You will need to publish your video again to restart the production. The first remake is free of charge, and the following remakes are subject to a 30% fee. If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.

Yes, you can. However, you will need to reopen the Event Page to add more media.  On the Event Page that is hosting the final video, click the Reopen Event button found at the bottom of the page. When the Event Page is reopened, you will lose the current video, and you will see the individual photos and videos again. From there, you can go ahead and add or delete media.

The time it takes to finalize a video gift depends on the length.  Go to your Event Page > Finalize Your Video and look for an estimated time above the Checkout & Finalize button. Most video gifts render within 1 to 2 hours. Please note: Selecting a Quality Check at checkout can add up to 4 hours. Or 8 hours if finalizing between 12 AM and 7 AM CST.

You can select Quality Check at checkout for $9 USD, and a video expert from the VidDay team will review your media and do the following if needed: Trim videos clips with awkward beginnings and endings Crop photos with blank areas Toggle off our background music from video clips that already have background music Increase feature time for photos with text Exclude undesirable screenshots from the background scenes (for Collage themes only) Please note: Quality Checks can add up to 6 hours of additional processing time.

Here are a few things to consider before finalizing your video gift. Arrange Is your media in the proper order? Click and drag your media in sequence, starting from top-left to bottom-right. That will be the order of appearance in your video. Audio Sometimes people upload a corrupted video that loses its audio. To be sure, check all the video clips to make sure they have audio. If there are some without audio, you can reach out to the contributor and ask them to resubmit their video or proceed as is.

Here's what you can expect when you finalize your video. High Quality Your finalized video gift will be 1080p HD resolution. Audio Normalization The audio from video clips is normalized to make the volume between each video more consistent. Gift Wrap Effect Your finalized video gets wrapped up in a beautiful wrapping paper like a gift. With the click of a button, your video unwraps itself and starts playing. There's something for everyone with many wrapping paper options.

 Yes, they can! When the creator of the event shares the private viewing link with the recipient, they will see the option below the video where they can record and upload a video thanking the contributors for their lovely messages. The recipient will see a blue button below the video that shows a camera icon and reads 'Say Thank You.' They will click on that button to open their camera to record their video.

When your video is complete, it gets wrapped up in a gift wrap effect. With the click of a button, people can unwrap and start playing the video. You can choose from many different wrapping papers. Or you can turn it off if you prefer no wrapping paper. Please note: The gift wrap animation is only available when viewing on our site. The downloaded version of your video will not contain the gift wrap animation.