Try to refresh your page. This will also make sure that our website is at its newest version. Are you getting a specific error message? If so you may want to reach out directly to our Customer Care Specialists via email or livechat. Weak Internet Signal Another common reason someone experiences uploading issues is a weak Wi-Fi signal. For VidDay to upload videos correctly, you'll need to have an upload speed of 10Mbps or faster.

This can happen depending on which type of web browser you are using on your Android device.  Here's a quick workaround for Android phones: After clicking the event link, you'll notice three dots in the top right corner of your browser. Click on those and then click on "Open with..." Chrome, Firefox, or Samsung Internet. You'll be redirected to a new browser where you'll have access to all your media.

Log in to your VidDay account with the email you used to create that event. Your started videos will be found under My VidDays. If you're unable to find your video, please contact a Customer Care Specialist using our live chat, found in the bottom right corner.

Final videos are rendered in 1080 HD quality so they tend to be large files. A video that won't play in full or that constantly stops may be due to a weak Wi-Fi signal or internet connection Check your Wi-Fi/Internet connection or restart your device.   Better yet, download the video ahead of time to avoid any issues during showtime! Still experiencing some issues? Reach out contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.

A hard refresh/clearing your cache can help resolve certain issues with the website and should be the first course of action when troubleshooting.  Press the following keys: Windows: CTRL + SHIFT + R MacOS: CMD + SHIFT + R Mobile: Checkout the guides below Do note that the above will only clear the last 24 hours of your cookies and cached items. A better method is to clear everything. Here's a guide for Chrome and Firefox.

Here are some simple fixes to try out!  What browser/device are they using? 1) Recommended browsers: Google Chrome (recommended)  Firefox Safari (May cause some memory issues)  Brave Browser  Edge Note: Internet Explorer is not recommended. 2) Doing a hard refresh of your page can help issues. See here for details. 3) Log out and close the browser and log back in. 4) Restart your device 5) Try using a different device—Eg.