Troubleshooting tips.

1 min. readlast update: 10.17.2023

Here are some simple fixes to try out! 

What browser/device are they using?

1) Recommended browsers:

  • Google Chrome (recommended
  • Firefox
  • Safari (May cause some memory issues) 
  • Brave Browser 
  • Edge

Note: Internet Explorer is not recommended.

2) Doing a hard refresh of your page can help issues. See here for details.

3) Log out and close the browser and log back in.

4) Restart your device

5) Try using a different device—Eg. Tablet, Laptop, Smartphone, etc. 

If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.

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