Final videos are rendered in 1080 HD quality so they tend to be large files. A video that won't play in full or that constantly stops may be due to a weak Wi-Fi signal or internet connection
Check your Wi-Fi/Internet connection or restart your device.&nbsp;&nbsp;
Better yet, download the video ahead of time to avoid any issues during showtime!
Still experiencing some issues? Reach out contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.

Final videos are rendered in 1080 HD quality so they tend to be large files. A video that won't play in full or that constantly stops may be due to a weak Wi-Fi signal or internet connection
Check your Wi-Fi/Internet connection or restart your device.  
Better yet, download the video ahead of time to avoid any issues during showtime!
Still experiencing some issues? Reach out contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.

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