A hard refresh/clearing your cache can help resolve certain issues with the website and should be the first course of action when troubleshooting.
Press the following keys:
Windows: CTRL + SHIFT + R
MacOS: CMD + SHIFT + R
Mobile: Checkout the guides below
Do note that the above will only clear the last 24 hours of your cookies and cached items. A better method is to clear everything. Here's a guide for and Firefox.
Still experiencing some issues? Reach out contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.