Yes, all funds contributed towards an eGift Card are kept safe. VidDay makes use of Stripe as the payment processor. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Read more about the measures Stripe takes to keep your payments and data safe here. If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

No, money contributions are only redeemed as a gift card, pre-paid visa, or charity of their choice. Gift card contributions are non-refundable. Once claimed, they are final and cannot be exchanged for cash value. If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

Yes, you have complete control over who can contribute money to the collection pot. Go to the gift collection page and scroll down to settings. Select Keep it solo if you only want you (the VidDay creator) to add money. Or, select Give participants the option to add money if you want to give others the option to add money after uploading media.  If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

eGift Card contributions are non-refundable.  With this in mind, please make sure that you only activate the gift card feature if you are absolutely sure that you want to collect contributions. If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

You will need to set up a collection pot to add a gift card. Start by finding the gift card call-out at the bottom of your event page. Then, click on the button to visit the gift card page. Toggle 'Yes' in the collection pot settings, and you will be able to contribute money to the collection pot. People you invite to submit videos and photos will also be able to add money after uploading media.

As the VidDay creator, you can set up a collection pot to collect money that the recipient will redeem as an eGift Card, prepaid Visa, or charitable donation of their choice.  Toggle 'Yes' in the collection pot settings, and you will be able to contribute money to the collection pot. Select the amount you wish to donate and make the payment. A receipt will be emailed as confirmation.

After starting a new VidDay, you (the VidDay creator) can scroll to the bottom of the Event Page to start a collection pot — click the button to visit the gift collection page. You can set up a collection pot with the click of a button. Scroll to the settings at the bottom of the page and toggle Yes to activate the collection pot. Select Give participants the option to add money if you want to give others the option to add money after uploading media.

The ability to claim the eGift Card from VidDay will remain active for a minimum of 6 months.  eGift Card expiry is determined by the gift card provider and is normally communicated when claiming the card. If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

The VidDay creator (you) will share the private link with the recipient so they can visit their gift page. They will follow simple instructions to claim their eGift Card. Under their video gift, they will click Redeem your gift and enter their email address and start the redemption process. They will receive an email from Tremendous — the gift card service provider — with a link to go choose their gift card.

If a gift card is not working, please contact a Customer Care Specialist, and we'll sort things out for you.  You can do so by using the live chat in the bottom right corner.

The base fee for an eGift Card transaction is $1.99, plus a 3% administration fee. The 3% is calculated based on the contribution amount. For example, if you were to contribute $10.00, the breakdown would be as follows:  ($10.00 * 1.03) + $1.99 = $12.29 Contribution: $10.00 Admin fee: $0.30  Base fee: $1.99 Total: $12.29  If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

The minimum and maximum amounts are as follows:  Minimum contribution: $5.00 USD Maximum individual contribution: $50.00 USD Maximum amount per gift card: $500.00 USD If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

We accept all major credit cards.  If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

Start by clicking on Send to Recipient — you'll find a private link to share with the recipient only. The private link will take them to their gift page, where they can watch their video gift and claim their eGift Card. Important: Anyone with access to the private recipient link will be able to claim the gift card. Please ensure that you only share the private link with the actual recipient.

Available eGift Cards depend on the recipient's country. See a complete list here: https://www.tremendous.com/catalog If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.

For the time being, the collected amount is displayed in USD, regardless of your payment method. Conversion will occur if the recipient redeems the collected amount towards a non-USD denominated gift card. The eGift Card will be given in the appropriate currency. If you need further assistance, please contact a Customer Care Specialist using our live chat in the bottom right corner.