Here are some simple fixes to try out!&nbsp;
<h2>What browser/device are they using?</h2>
1) Recommended browsers:
<ul>
<li>Google Chrome (recommended)&nbsp;</li>
<li>Firefox</li>
<li>Safari (May cause some memory issues)&nbsp;</li>
<li>Brave Browser&nbsp;</li>
<li>Edge</li>
</ul>
Note: Internet Explorer is not recommended.
2) Doing a hard refresh of your page can help issues. See <a href="https://help.vidday.com/08-troubleshooting/how-do-i-clear-my-cache/">here</a> for details.
3) Log out and close the browser and log back in.
4) Restart your device
5) Try using a different device—Eg. Tablet, Laptop, Smartphone, etc.&nbsp;
If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.

Here are some simple fixes to try out! 
What browser/device are they using?
1) Recommended browsers:
Google Chrome (recommended) 
Firefox
Safari (May cause some memory issues) 
Brave Browser 
Edge
Note: Internet Explorer is not recommended.
2) Doing a hard refresh of your page can help issues. See here for details.
3)  Log out and close the browser and log back in.
4) Restart your device
5) Try using a different device—Eg. Tablet, Laptop, Smartphone, etc. 
If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.

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