What are your hours?

Our customer support team is here to help! 🎉

• Live support hours: 7 AM – 9 PM CST
• Email support: Reach us anytime at [email protected], and we’ll get back to you as soon as possible.

Video Processing Availability

Videos are created 24/7, including overnight and on weekends. The estimated processing time shown on the Finalize page or next to your media is always up to date.

Quality Check Processing Time

If you select Quality Check at checkout, additional time is needed:

• Expect an extra 4–12 hours for processing.
• The 12-hour delay only applies to videos submitted after 9 PM CST.

We appreciate your patience and can’t wait for you to see your final video! 🎬✨

If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.