Help CenterOur customer support team is always here to help. We are online from 7 am - 9 pm CST or feel free to email us at [email protected], and we'll get back to you as soon as possible.
Videos are made around the clock, overnight, and on weekends. Therefore, the estimate you see on the Finalize page or by clicking on the little clock next to Media is always accurate.
Also, if you select the Quality Check option at checkout, an additional 4-12 hours may be required to complete your video (The 12 hour delay is only applicable to videos submitted after 9 pm CST)
If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.