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Troubleshooting tips.

Here are some simple fixes to try out! 

What browser/device are they using?

1) Recommended browsers:

  • Google Chrome
  • Firefox
  • Safari (May cause some memory issues) 
  • Brave Browser 

Internet Explorer, Edge, etc., are NOT recommended. We recommend using Chrome Browser.

2) Doing a hard refresh of your page can help issues. See here for details.

3) Log out and close the browser and log back in.

4) Try using a different device—Eg. Tablet, Laptop, Smartphone, etc. 

If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.