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My video clip won’t upload.

Try to refresh your page. This will also make sure that our website is at its newest version.

Weak Internet Signal

Another common reason someone experiences uploading issues is a weak Wi-Fi signal. For VidDay to upload videos correctly, we'll need you to have an upload speed of 10Mbps or faster. Here's a great online tool to help you measure your internet speed.

We suggest not uploading too many files simultaneously. And attempt to use a Wi-Fi signal that is doesn't have many devices or people connected to it. 

You can also reboot your wireless router:

  • Unplug your router or modem from its power outlet (don't just turn it off).
  • Wait 15-20 seconds, then plug it back in.
  • Allow the device a couple of minutes to turn back on.

Other solutions:

  • Close the browser and try uploading again
  • Try uploading using a different device

If you need further assistance please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.