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I can't access my videos.

This can happen depending on which type of web browser you are using on your Android device. 

Here's a quick workaround for Android phones:

After clicking the event link, you'll notice three dots in the top right corner of your browser. Click on those and then click on "Open with..." Chrome, Firefox, or Samsung Internet. You'll be redirected to a new browser where you'll have access to all your media.

Note: You can also copy and paste the event link directly into one of the browsers mentioned above.

If you need further assistance, please contact a Customer Care Specialist using our live chat, found in the bottom right corner of the VidDay app or website.